We were trying to fix our NETGEAR wireless extender, and instead of mywifiext.net, Dad tripped across mywifiextnet.com.

Teamviewer For Apple Mac Running Mavericks

Both of us let our computers get accessed for probably a half hour or so (his is a Windows, and mine is a Mac running Mavericks), and I just want to make sure Im taking all steps necessary to get rid of anything that might have put on my computer.

I changed all financial-related passwords (Paypal, bank account, Amazon account, iTunes, etc.) and decided to just go whole-hog and do a 7-pass Erase on my whole system (I will also be calling my bank in the morning for a new debit card and to set up fraud alert, since my info has been accessed before, and Ill probably call to have a new credit card issued as well).

Teamviewer For Apple Download Them And

I backed up a few personal files to Google Drive, but I was wondering if there was any way those files might be compromised or corrupted I dont want to download them and have them put something into my computer.

Has anyone else had this happen before Im not sure what he brought up, but he tried selling me on the people are accessing your network through you clicking ads while online shopping or something (which was about when the warning bells finally started going off; unfortunately, Dad wasnt quite so receptive to the idea of it being a scam, so we downloaded Teamviewer onto his computer as well).

Im assuming if some sort of a program was run on my laptop, the 7-pass Erase will eliminate it Basically, Ive never run headfirst into a scam like this before, and Im absolutely terrified.

My Dad insisted he didnt give the guy any credit card information, and I think he was on the phone with the same person the entire time, but Im worried they may have downloaded files off of my computer.

Is there anything more I can do Also, is there anything I can tell my Dad to convince him to take some of the same steps I dont know what he uses his laptop for, but he thinks hell be fine just running anti-virusanti-malware software, and I know some of those can go undetected by programs.

Please help if you can.

Often, the scammers are just interested in getting you to pay them for services that they have scared you into paying for.

Typically, theyll tell you that you have malware or are being hacked, and they can fix it if you pay for a service plan.

Theres no way of knowing, of course, whether the remote access you gave them might have been abused to install malware.

Its a possibility, and the chances of that happening are hard to guess.

So youve taken the right steps by erasing the hard drive, though note that the 7-pass erase is completely unnecessary.

You cannot simply restore everything from your backups, as that may restore any hacks or malicious software as well.

If malicious software was installed, it may not actually be malware - it could be legit software being used for malicious purposes, or could even be changes made to the systems configuration to open a backdoor.

It may very well not be necessary, but to be safe, he should do the same - erase his hard drive and reinstall everything from scratch.